High tech vs. high touch

Is your business high tech or high touch? Both have their place, but relying completely on the former is inviting doom. The best application of technology is transparent to the public, and is put in place to give employees more opportunity to enhance the oh-so-important personal element – high touch – with their customers. Some [...]

Are you a bad luck magnet?

Are you a “bad luck” magnet? Do you expect the worst, so you won’t be disappointed? Or does nearly everything go your way? Do you see the bright side in everything that happens to you? Either way, I’d bet a week’s salary that you get exactly what you expect. Why? It’s call the Law of [...]

Reinventing yourself

QUESTION: I’m convincing myself that now is the time to reinvent, so that when the economy improves, I’ll be poised to do something new and exciting. How do I do that? How do I go completely out of the box?   ANSWER: Great questions and oh-so-appropriate on this Labor Day 2009! And here are some [...]